AliExpress is a gross retail hypermarket that can be named a Chinese Amazon or eBay. Alibaba Group Company found AliExpress in 2010. The marketplace gives an opportunity for Chinese retailers to sell their products all over the world. Millions of buyers across the world prefer this shop because it works on the Escrow arrangement - the seller receives the money only when the customer confirms receiving of order. Escrow works as good as the well-known PayPal.

The site has an own payment system called Alipay. It's enough to have a credit card to purchase here. It is not necessary to register on PayPal. AliExpress differs from other Chinese shops where you receive all ordered items in one parcel. Here you receive few packages from each seller you buy products.

Unlike other shopping websites from China AliExpress does not sell products by itself, it only "sells" services. The site does not charge buyers for its services. But in reality, all commissions are included in the prices that are set by the sellers. But usually, prices are still extremely low.

After purchasing, the payment goes to the company's account, and only after the buyer confirms receiving the order the platform send money to the seller. According to this payment protection system, the selling platform decides who receives the money in conflict situations - the buyer or the seller. A decision will be taken on the proofs shown by each party.

If the buyer didn't receive the item, the product doesn't match the description, or it was damaged through the fault of the seller AliExpress will return funds to the buyer. Paying attention to the seller's rating is critical. It is common practice to buy products only from trusted retailers.

The topics about scam and fraud on AliExpress are quite popular on the internet. However, the client service itself forms only a small part of complaints. Mostly, all these claims point to certain sellers, not Aliexpress itself. The buyers should be aware of the fact that not all the suppliers are reliable. To avoid a money theft, you should check the seller on reliability and trust. In particular, you should look at his rating and reviews of selling products. Moreover, it is recommended to communicate with the seller only using Aliexpress private messages. Do not contact the seller by email.

If you face scam, do not confirm the payment and create a dispute in the demanded terms on your account. After the dispute starts, the site staff holds the money until the problem is solved. The discussion procedure may take few days, though.

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All Comments (30)
Raja kashif feroz
Ali express is a scam no customer service help . people simply run away with your money
Khaled Alsmael
I advice not to buy from them and do your online shopping from another platform. I ordered some items from them and after about 4 months of waiting no items or refund received. Moreover, their customer service did not help me return my money.
I think they should introduce paypal as well, for me and million of others, as it is the best way to shop securely
But here 1 aytem and to pic I don't know who is best seler
Great . i have been using aliExpress for the past 5 years. no problem
does it deliver in time?
I have dealt with and if there is a problem they are not honest at all and will steel from you. Be careful
I think PayPal is the best way to go.
Very true, I feel much safer using paypal for online payments
I honestly don't know anything about Aliexpress. I am definately going to order from Aliexpress some day!
Richard pruitt
Beware of AliExpress standing by consumers in a dispute. They lean to the seller./ Shop at your own risk.
Abdussamad Argungu
hey Richard Pruitt what you are saying is not right. i have been using aliExpress for the past 3 years never have problem with them please know what you are saying !!!
Chris Kotze
I'm using them for 4 years now and they refund me lots of times when needed...They are the best when compared prices
I love their services even though sometime the items may came late but the items quality and price really make me crazy and want to buy again and again.Seriously you shold try it :]
Hello I need clothes like dresses and ladies jeans, laddies bags and laddies shoes all types, would you give me the details of how I can start and price list?
hi iam looking for clothes from china cheap how?
i want to shoping please guide me for payment.
Aliexpress is the best place to shop. There is many things you need to know. Add me on whatsapp 2348036000503 or Facebook
Okoruwa John
kindly show me how to buy goods from China to Nigeria. Thanks
The website is good, fast and big. But they really should integrate Paypal on the website.
hello i want to buy cell phone on aliexpress but i confused to payment method please anyone help me
hell i am trying to buy goods of you pay with my credit card get email say payment successful them a few hours later you close it why is happening ???? with everything i buy please help me, Eileen
Ive used aliexpress for about 2 years. Good prices and a large selection cant be beat. The Con of using aliexpress is the sellers. Ive waited for MONTHS for an item to arrive, asking the seller where my item is. Then finally after multiple months I get me money refunded, because they NEVER shipped the item... I do still use aliexpress on occasion, but i recommend using another site.
i have been trying to buy from Aliexpress but goods go through successful then a few hours later it gets closed o you think this is happening my credit card is good i rang the bank and all fine just don't know what to do
hi why does it say near items 142/564/234 ect does that mean ya cant just buy 1 item im confussed lol
They don´t accept pay pal.
It cannot sell all over the world, it can not sell in China and I live here. I have to send things to America and then have them sent back. One of the stupidiest web sites I have ever seen
albert einstein sayings
naturally like your web-site but you need to test the spelling on several of your posts. Many of them are rife with spelling problems and I in finding it very troublesome to inform the reality nevertheless I will certainly come again again.
Richard pruitt
Many of the sellers do not understand English.
Abdussamad Argungu
lol English is not there first language. so; consider that.
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Recent Comments
Raja kashif feroz
2021-09-15 04:38
Ali express is a scam no customer service help . people simply r... Read more...
Mehtap açıl
2021-07-24 01:52
hello i accidentally sent you $13.17 can you refund my card I ... Read more...
2021-05-26 19:46
Is everbuying app on play store If yes how does the logo looks ... Read more...
2019-12-11 16:28
Collins. Be careful who you deal with. Lots of scams going on. N... Read more...
2019-12-03 13:47
does it deliver in time?