AliExpress is a gross retail hypermarket that can be named a Chinese Amazon or eBay. Alibaba Group Company found AliExpress in 2010. The marketplace gives an opportunity for Chinese retailers to sell their products all over the world. Millions of buyers across the world prefer this shop because it works on the Escrow arrangement - the seller receives the money only when the customer confirms receiving of order. Escrow works as good as the well-known PayPal.
The site has an own payment system called Alipay. It's enough to have a credit card to purchase here. It is not necessary to register on PayPal. AliExpress differs from other Chinese shops where you receive all ordered items in one parcel. Here you receive few packages from each seller you buy products.
Unlike other shopping websites from China AliExpress does not sell products by itself, it only "sells" services. The site does not charge buyers for its services. But in reality, all commissions are included in the prices that are set by the sellers. But usually, prices are still extremely low.
After purchasing, the payment goes to the company's account, and only after the buyer confirms receiving the order the platform send money to the seller. According to this payment protection system, the selling platform decides who receives the money in conflict situations - the buyer or the seller. A decision will be taken on the proofs shown by each party.
If the buyer didn't receive the item, the product doesn't match the description, or it was damaged through the fault of the seller AliExpress will return funds to the buyer. Paying attention to the seller's rating is critical. It is common practice to buy products only from trusted retailers.
The topics about scam and fraud on AliExpress are quite popular on the internet. However, the client service itself forms only a small part of complaints. Mostly, all these claims point to certain sellers, not Aliexpress itself. The buyers should be aware of the fact that not all the suppliers are reliable. To avoid a money theft, you should check the seller on reliability and trust. In particular, you should look at his rating and reviews of selling products. Moreover, it is recommended to communicate with the seller only using Aliexpress private messages. Do not contact the seller by email.
If you face scam, do not confirm the payment and create a dispute in the demanded terms on your account. After the dispute starts, the site staff holds the money until the problem is solved. The discussion procedure may take few days, though.